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Last updated: February 17, 2020
Segterra ("Segterra", "InsideTracker", "GoalGetter," "us," "our" or "we") recognizes the importance of privacy. We respect your desire to store and access your information in a private and secure manner. This Policy explains how we handle your Personal Information, Blood Information and Genetic Information. Your Personal Information is data that could be used to identify you. Your Blood Information is data related to your blood tests. Your Genetic Information is data related to your genotype for a specific set of genes.
We follow the principles listed below to protect your privacy
If you have purchased InsideTracker as a gift for someone else, any information you provide about the gift recipient will be used only as needed to deliver the gift. Your gift recipient must create their own account. The gift recipient also must provide their own blood and genetic samples or data depending on the InsideTracker plan selected. The gift recipient must provide their own consent. No one else can consent for them. InsideTracker will not share any Personal Information of the gift recipient with you.
You can always refuse to supply the Personal Information that we request. If you do refuse to supply information, you may not be able to engage in certain Platform-related activities and receive certain Services and information.
We may collect and use Personal Information for the following purposes:
The security of your Personal Information is important to us. We have adopted generally accepted industry standards for our data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your Personal Information, username, password, transaction information, and data stored on the Platform. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Please recognize that protecting your Personal Information is also your responsibility. We ask you to safeguard your password, secret questions and answers, and other authentication information you use to access our services. You should not disclose your authentication information to any third party. You should also immediately notify us of any unauthorized use of your password. We cannot secure Personal Information that you release on your own or that you request us to release.
In addition, you may choose to disclose, through other means not associated with us, any part of your Personal Information and/or Genetic Information. You may share this information with friends or family members, groups of individuals, third-party service providers, doctors or other health care professionals, or other individuals. We recommend that you make such choices carefully.
The Genetic Information Nondiscrimination Act of 2008 (GINA) says that you are not required to share your genetic information with your employer or your health insurance company. Other companies, such as life insurance, long-term care insurance, and disability insurance companies, may ask you to share your genetic information. Always be careful with whom you choose to share your genetic information as it is your ultimate right and choice to share such information.
If you do choose to share genetic data with your doctor or other health professional, those genetic data may become part of your medical record. Other health professionals and health insurance companies may be able to access the genetic data in your health record.
We will have no responsibility or liability for any consequences that may result because you have released or shared Personal Information and/or Genetic Information with a third party. It is your responsibility to share Personal Information and Genetic Information only with people you know and trust.
We may disclose aggregated, or other non-Personal Information or information about our users without restriction. We may disclose Personal Information about you in the ways described below and/or to the third-parties mentioned below.
Your use of the InsideTracker service is voluntary. It is your choice whether to participate or not. You may cancel the service at any time. If for any reason you believe that your use is anything but voluntary, please stop all use of the service.
If you no longer wish to use InsideTracker Services, you may close your account by sending a request to Customer Support at @. When closing an account, we remove all Personal Information within your account. However, Personal Information that you have previously provided will not be removed from ongoing or completed internal R&D or business activities that use the information (as de-identified statistical information). Similarly, if you close your account after you have separately agreed to the Research Consent document, any genetic information that you have previously given consent to use in de-identified form will not be removed from ongoing or completed studies. If you wish to have your data removed from our business partners, you must contact them separately. In addition, we keep limited information related to your order history (e.g., name, contact, and transaction data) for accounting and compliance purposes.
If your Personal Information changes, you may correct or update it on your Profile page. You may also correct or reset Personal Information entered into a survey, form, or feature by emailing a request to customer support at @ and including the name of the specific survey, form, or feature.
The Platform and Services are intended for adults. Users under the age of 18 are not permitted to use the Services. The Platform is not directed to, and we do not knowingly collect or solicit Personal Information from, children under the age of 18. If we learn we have collected or received Personal Information from a child under the age of 18, we will delete that information. If you believe we might have any information from or about a child under the age of 18, please contact us using the contact information below.
Segterra (InsideTracker) is located, and the Platform is hosted, in the United States of America. In order for us to provide the Services to you, we will process and store Personal Data you provide to us in the United States of America, which may have different data protection laws than those in the country in which you reside.
California Civil Code Section § 1798.83 permits California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us using the contact information below.
Segterra ("Segterra", "InsideTracker", "GoalGetter", "us", "our" or "we") is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013). We have implemented policies, processes, and procedures designed to ensure compliance with Federal security laws, regulations, and rules, and we monitor ongoing compliance efforts and maintain various reporting mechanisms that are required by law or requested by our customers. We recognize that it is a key responsibility for our business and will continue to provide all of our various programs and services in accordance with the relevant requirements of all federal laws and regulations, including, as applicable, HIPAA.