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Segterra (InsideTracker) Product Consent

Product Consent

Last updated: May 6, 2020


Thank you for your interest in InsideTracker. This informed consent gives you information to help you decide whether to use the InsideTracker services, including GoalGetter, offered by Segterra, Inc. Please read this consent form carefully. Before you can use the InsideTracker services, you must agree to the terms in this InsideTracker Product Consent.

Segterra, Inc.'s ("Segterra", "InsideTracker", "GoalGetter", "we", "us", or "our") product, InsideTracker, is a web-based and mobile-based, personalized nutrition service that analyzes blood and genetic data to provide evidence-based recommendations to optimize wellness and performance. These terms and conditions apply to any use (i.e., web-based or mobile-based) of the InsideTracker platform. InsideTracker may include some or all of the following components depending on the package chosen:

  • Measurement of key blood biomarkers
  • Analysis using InsideTracker's proprietary algorithms
  • Personalized nutrition recommendations including foods and supplements
  • Personalized lifestyle and exercise recommendations
  • Personalized analysis of genetic potential based on DNA data.

You have chosen to use the InsideTracker services. All requests for blood tests are reviewed by a licensed physician. Your blood will be analyzed by one of our partner laboratory companies.

For specific privacy policies of these companies, please visit the websites. For the InsideTracker DIY package, you will provide your own blood test results from tests done by your doctor or insurance company. If you buy the InsideTracker DNA kit, your DNA will be genotyped by our partner, AKESOgen. All samples are de-identified before being sent to AKESOgen to help protect your privacy. For specific privacy policies of AKESOgen, please visit the AKESOgen website. If you have chosen to use the GoalGetter genetic service, our partner Helix will provide a limited set of your DNA information to InsideTracker. For specific policies of HelixOpCo,LLC, please visit the website. If you have chosen to use the DIY genetics package, you will supply your own DNA data file from a test you have purchased from a DNA testing company. The results of your blood and genetic analysis and the InsideTracker recommendations will be available to you online in the form of the InsideTracker services.

Voluntary participation

Your use of the InsideTracker services is voluntary. It is your choice whether to participate or not. You may cancel the service at any time. If for any reason you believe that your use is anything but voluntary, please stop all use of the service.

What to expect from InsideTracker

As part of the process we will collect some information from you. The information collected will include general contact information, age, gender, general health information, including information about your diet, vitamins and supplements you take, your physical activities and other important details about yourself.

After registration, you will be directed to one of our partner blood testing locations, where you will have your blood drawn and analyzed. Alternatively, you may choose to have your blood drawn at home or at your office. You may be required to present proof of identification at the time of the blood draw. A relatively small amount (not more than 35 ml) of blood will be taken from your arm with a syringe and needle. Your blood sample will then be tested for a number of select vitamins, minerals and metabolites (biomarkers) that will indicate your nutritional and physical fitness status. Your blood test results will be reviewed by a licensed physician. You may also choose to upload to InsideTracker your recent blood test results from your doctor or insurance company. Your blood profile will be analyzed using an Expert System that produces the personalized optimal zones, information and recommendations. These will then be available online for you to follow for the next weeks and months. In the rare event that the physician review of your blood test results indicates a potential medical problem requiring immediate attention you will be notified and advised to contact your primary care doctor.

When you or a company with your authorization provides a set of your DNA (Genetic) information to InsideTracker, an Expert System will analyze your data to determine your genetic potential for certain traits related to healthy aging, nutrition and performance. One example of these traits might be your potential to do better with endurance activities, such as running, compared to power activities, such as weight lifting. Another genetic trait that InsideTracker analyzes is your potential for gluten intolerance, which refers to your potential to have trouble digesting foods containing gluten, such as wheat. It is important to remember that many other factors, such as your diet, exercise and lifestyle will affect your athletic performance, your digestion, and other traits analyzed by InsideTracker.

InsideTracker does not provide any genetic analysis of your ancestry or your risk of disease.

Possible benefits

If you participate in the InsideTracker services, potential benefits may include better nutritional and physical fitness. Your blood test results reveal the current status of important biomarkers in your blood, which can indicate your overall wellness. For example, your level of Ferritin, a marker of iron in the body, may be below optimal for you. You might start eating more iron-rich foods so that you increase your ferritin level and have more energy and endurance.

The purpose of your genetic analysis is to reveal your genetic potential for certain well-studied traits related to healthy aging, nutrition and athletic performance. Knowing your potential can help you to reach your goals. For example, you may have the potential for lower Vitamin D, which is important for healthy bones and a strong immune system. As a result, you might look for ways to improve your vitamin D. You may also find that you have potential to do better at power-type exercises, such as weight lifting. You might then decide to add these exercises to your workout.

Be aware that although you may have a higher genetic potential for a trait, you may not have that trait. For example, you might have higher genetic potential to gain excess weight, but you may weigh a normal amount. Other factors such as your exercise, what you eat, where you live, and your lifestyle habits play important roles in determining whether your genetic potential is realized.

Product limitations

Your InsideTracker genetic analysis is based on only a small portion of your genes related to fitness and wellbeing traits. Therefore, it may not be the full story of your genetic potential.

Your analysis may show that you have the potential for a certain trait, but in most cases does not guarantee that you will have that trait. Your lifestyle, environment, physical activity and diet, and many other factors can play major roles in whether you have or will develop a trait.

Not all genetic variants and their effects will apply to every person in every condition. Many research studies on genetics do not include all ethnic and racial groups and may include only one sex. For this reason, some of our analysis and recommendations may not apply to you.

Genetics is a new field, and there is much that is unknown. InsideTracker analysis is based on extensive, peer-reviewed studies. However, future discoveries may change our understanding of how your DNA may affect you.

Possible risks

Although the risks and discomforts associated with a blood test are very low, you might be at risk for excessive bleeding, fainting, or feeling light-headed, hematoma (blood accumulating under the skin) or infection (a slight risk any time the skin is broken). While the possibility of this happening is very small, you should still be aware of the possibility. If you feel discomfort or other symptoms, tell the person drawing your blood right away.

InsideTracker may advise you to have a follow up with your doctor after reviewing the results of your blood test. As a result, you may learn about health conditions and problems or potential health problems that you were not aware of before your participation in the InsideTracker Services. You may experience stress, anxiety, or emotional or physical discomfort when you learn about health problems or potential health problems.

In addition, you could have a disease or condition even though your blood test results are in the normal range. You could have blood test results outside the normal range and still not have a disease or condition. Blood test results outside the normal range, though, could lead to additional cost or discomfort if your doctor orders follow-up tests.

The InsideTracker genetic service is not a genetic diagnosis of disease, and it is not intended to identify any medical conditions. It does not provide any guarantee, medical diagnosis or specific medical advice.

Some questions and pieces of information collected as part of InsideTracker may make you feel uncomfortable.

There may be other risks to participation that no one can foresee.

Recommendations provided to you by InsideTracker as a result of blood or genetic analysis may or may not be beneficial to you. You are following these recommendations at your own risk. If at any time during the follow-up period you feel unwell or ill, you should seek medical help right away and discontinue InsideTracker recommendations.

No medical advice

The information provided by InsideTracker is for improving your wellness and athletic performance only and is not intended to provide medical advice, diagnosis, or treatment. We engaged the services of a licensed doctor or other person authorized by law to order the blood test and to receive your blood test results prior to making your InsideTracker recommendations available to you. However, these interactions are not intended to create, nor do they create, any doctor-patient relationship. You should seek the advice of a doctor or other qualified health provider with whom you have such a relationship if you have questions regarding any medical or psychiatric condition or if you are experiencing any symptoms of or believe you may have any medical or psychiatric condition, regardless of any information contained within InsideTracker. You should not ignore professional medical advice or delay in seeking it because of InsideTracker recommendations or analysis. Furthermore, you should not interpret your InsideTracker recommendations or any other communications from InsideTracker as recommending any specific treatment plan, product or course of action. All statements and recommendations contained herein have not been evaluated by the Food and Drug Administration. The recommendations contained herein are not intended to diagnose, treat, cure or prevent any disease. You should always consult your physician or other qualified health provider before starting any new treatment or stopping any treatment that has been prescribed for you by your physician or other qualified health provider.

InsideTracker does not provide allergy testing and no InsideTracker analysis should be interpreted as allergy testing.


Additional scope

We may incorporate different or additional technologies to collect or test blood and genetics data in the future. We may, at our sole discretion, choose to re-process your blood sample or re-analyze your genetics data using any such different or additional technology. However, your purchase of InsideTracker does not automatically include any such different or additional technology, and we reserve the right to charge you additional fees prior to processing your blood sample or analyzing your genetics data using any such different or additional technology. You may also need to submit a blood sample or other biological sample for processing on such different or additional technology.

If you are a resident of New York, New Jersey, Massachusetts or Rhode Island you agree prior to blood testing that no additional testing or processing will be performed. Access to any additional future technologies will require a new authorization by a qualified healthcare provider and will incur additional charges.


You are paying for the InsideTracker services with your personal funds. InsideTracker will not submit any information provided by you for reimbursement or payment from private insurance carriers, Medicare, Medicaid, or any other third-party payers. Some FSA plans will cover InsideTracker blood tests. If you want to know whether your plan will cover the cost of InsideTracker, please check with your insurance company.


If you purchase a package with 1 or 2 InsideTracker blood tests, these tests are valid for one year (12 months) after purchase. If you purchase a package with 4 InsideTracker blood tests, these tests are valid for 24 months. We are not able to offer refunds once a blood sample has been collected. InsideTracker will not provide a refund of any purchased lab or DNA services that are more than one (1) year old regardless of whether you have completed the test or not.


The information that we collect as part of the InsideTracker services will be kept confidential and will only be identified by an anonymous number. We will keep information about you as secure as possible. No one but InsideTracker’s qualified staff or authorized partners will be able to see it. However, despite our best efforts, we cannot guarantee that your information will be 100% secure. The information will not be shared with or given to anyone without your written consent.

Right to refuse or withdraw

You do not have to take part in this service if you do not wish to do so. You may also stop participating at any time you choose. It is your choice and all of your rights will still be respected.


You agree to indemnify, defend and hold harmless Segterra, Inc., its licensors, suppliers, and their respective directors, officers, employees, agents, affiliates, successors and assigns, from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise from your participation in the InsideTracker services.

Closing or correcting your account

Your use of the InsideTracker service is voluntary. It is your choice whether to participate or not. You may cancel the service at any time. If for any reason you believe that your use is anything but voluntary, please stop all use of the service.

If you no longer wish to use InsideTracker, you may close your account by sending a request to Customer Support at @. When closing an account, we remove all Personal, Blood and Genetic Information within the account. However, Personal Information that you have previously provided will not be removed from ongoing or completed internal R&D or business activities that use the information (as de-identified statistical information). Similarly, if you close your account after you have separately agreed to the genetic Research Consent document, any Genetic Information that you have previously given consent to use will not be removed from ongoing or completed studies. If you wish to have your data removed from our partner companies, you must contact them separately. In addition, we keep limited information related to your order history (e.g., name, contact, and transaction data) for accounting and compliance purposes.

If your Personal Information changes, you may correct or update it on your Profile page. You may also correct or reset Personal Information entered into a survey, form or feature by emailing a request to customer support at @ and including the name of the specific survey, form, or feature.

How to contact InsideTracker

You may contact us at the following phone number (800) 513-2359 or at this email address @ at any time.